Exchange Policy

 

Changed your mind?

We understand that you may change your mind about something you have bought on our online store.

Unfortunately, due to our international shipping process, we are unable to cancel orders that have just been shipped. We recommend that if you have placed an order you no longer require, please contact us as soon as possible then we can stop the shipping process. We only offer a refund if the order cancelled before shipping.

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Our exchange policy is 7-days from the date you receive the order! 

If the product is not fit for you, you may exchange for a different size. Please contact us the size you need and send the product back to us. You are responsible for paying the fee for return & shipping the new size.

We recommend using a known carrier such as DHL, UPS, or Fedex with a tracking number to ensure your package is not lost. We are not responsible for lost or stolen return packages during transit. 

The exchanged item must be unworn, unwashed, and undamaged and must have all original tags. If your return is refused, we will ship the item back to you at your expense.

Sale items and gifts are ineligible for exchange.

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Matters need attention

1. To be eligible for a return & exchange, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging.

2. Customs Duties: The postage and possible TAXES incurred by the return or exchange are fully borne by the customer, otherwise after 30 days, the package will be automatically returned and additional storage fees will be incurred..

3. Please note that all accessories, and items marked ‘SALE’ , Gift Card and Custom order are non-returnable. We do not accept returns if there is a visible stain, marks, smears, tears, or any damage to the returned & excahnge item(s).

4. It's important to note that shipping costs are not covered by JUBIN if you just don't want, so we suggest using your local post office for the best service and tracking ID.

5.  To start a return, you can contact us at contact@jubinstudio.com. If your return & exchange is accepted, we’ll send instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted.

6. Once the application is approved, you should start to return the items within 7 days. Items must be returned in the same condition as received, with all tags, packaging and accessories.

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